Frequently Asked Questions
What is the difference between the iOS app and the web app?
The iOS app is natively developed in SwiftUI and runs directly on iPhone and iPad – no browser required. It is especially optimised for use on stage. The web app runs in the browser on any device, is best suited for text-heavy documentation work, and offers additional management functions such as user management, CSV import, and PDF export.
Which devices are supported?
The web app runs on Mac, Windows, iPad and iPhone in the browser. The native iOS app supports iPhone and iPad from iOS 26.
How is LuxStage operated?
LuxStage runs as a hosted service at luxstage.app. You don't have to run a server yourself.
Does LuxStage work offline?
For reading yes, for editing no.
The iOS app keeps recently loaded shows, channels, sections and photos locally and continues to display them without a server connection. It is built for reading: ticking off channels and adding or deleting photos require a connection, and editing the data itself happens in the web app.
The web app requires an active server connection. If it drops, a banner appears and the show view is locked so no input is lost.
Neither app offers offline editing with later synchronisation.
Does LuxStage support multiple users?
Yes, any number – without roles or permission differences. All users can work simultaneously. Changes are synchronised in real time to all connected devices – iOS and web.
Is LuxStage free?
The iPhone, iPad and Android apps are free. Remote, which controls your ETC console, works without an account.
Shows and GridDeck need a team on luxstage.app. You try it for one month without payment details. After that it costs €29 per month or €290 per year for the whole team. As a small business under § 19 UStG we charge no VAT, with unlimited users. You pay on the web under Settings → Team, by card or SEPA direct debit. You manage your subscription, invoices and payment method there via “Manage subscription & invoices”.
What happens after the trial or after cancelling?
Your team stays readable permanently. You can still view and export everything. Nothing is locked or deleted. A subscription lets you edit again.
Can I switch between monthly and yearly?
Yes. The owner opens Settings → Team → “Manage subscription & invoices” and picks the other plan. Time already paid is credited.
Who manages billing?
The team owner, meaning whoever created the team. The owner can transfer ownership under Settings → Team. Everyone else is a member.
What data does the iOS app collect?
The iOS app collects no personal data. Only the server URL, EOS User ID, and language preference are stored — locally on your device. Show data is synchronised only with your own server. No tracking, no analytics, no advertising.
For details: Privacy Policy
Where can I get help?
- GitHub Issues — report problems or ask questions
- Email: hello@luxstage.app